100 Employees Share Their Worst Customer Stories And You Should Prepare To Be Angry
I’ve worked several retail jobs in my lifetime. The first thing they teach you is how to act during a robbery. For instance, at a certain chain bookstore, they tell you not to look the gunman in the eye, and simply inform him or her that you can’t open the register without first scanning a purchase. Can you imagine? “Sir, if you would kindly hand me a Godiva chocolate bar that I can scan. Thank you. And are you a member of our rewards program? Kidding, of course.”
You also weren’t allowed to stop anyone from stealing. You could call the police, but you couldn’t ask to see a bag or yell at them even if you witness the shoplifting. All you can do is say “How may I help you?” as they leave with piles of stuff. The customer is always right, even when they decide your products should be free.
26.