Dealing with difficult customers is a part of any job that involves customer service, but there is a particular type of customer who has become infamous in recent years: the “Karen.” This term, often used to describe entitled, demanding, and often rude customers (usually women), has become a shorthand for a specific type of customer service challenge.
Karen customers can be frustrating, exhausting, and even intimidating to deal with, particularly if they are making insane demands or unreasonable requests.
Recently, a worker posted a story to reddit about this very subject. He had to go outside of his department to get some materials, but this put him around the customers. With customers, come Karens. This is his story: