Mike
Having experienced both sides of the customer service coin, I can attest that dealing with a customer service rep can be quite the gamble. In this particular scenario, however, the customer picked the wrong person to mess with.
As is often the case with customer service calls, this individual was already fuming by the time they dialed in, courtesy of some unfortunate circumstances. The caller urgently requested a technician, emphasizing that their business operations were grinding to a halt. For any business owner, that’s a recipe for stress and anxiety. We all understand that customers seldom care about the intricacies of why a business might be running slower than usual. All they know is that they’ll swiftly take their business—and their hard-earned cash—elsewhere if they’re not satisfied.
So, buckle up for a tale of malicious compliance that serves as a poignant reminder to treat your call center reps with respect and kindness. It’s a story worth scrolling down to read.
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