Call Center Worker Scolded For Not Sticking To Script So She Maliciously Complies

Customer service jobs are already tough, but they get even trickier when management insists on rules that don’t make sense in practice.

That’s what happened to an 18-year-old call center employee who got scolded by her supervisor for going off-script during calls.

Trying to be helpful and solve actual problems apparently wasn’t appreciated.

So when she was told to follow the script word for word? She took that instruction extremely literally.

What followed was a masterclass in malicious compliance—the kind where everyone technically gets what they asked for, but no one walks away happy.

Whether you’ve worked in a call center or just dealt with one, this story might hit a little too close to home.

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8. Commenters applauded OP’s dastardly use of malicious compliance and shared their own stories of working in a soul-sucking call center

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