30 Hilariously Useless Customer Support Interactions That Helped Absolutely No One
“Did that answer your question?” is a pretty bold thing to ask after sending me a link to the page I contacted you about.
I try to be patient with customer support. Nobody answering a chat for eight hours a day deserves my full emotional response to a missing package. But there’s a point where I’ve explained the problem three times, supplied every number you could possibly need, and then started wondering if I’m even talking to a human.
All I want is an answer. It doesn’t even have to be the answer I was hoping for. Just something that suggests we’re on the same page.
These funny customer support interactions capture what happens when that becomes too much to ask.
1. My Wife Ordered Some Shorts From Amazon In June. They Arrived Yesterday (Nov 10th). At Least Customer Service Didn’t Try To Hide How They Really Felt
2. “Lol”
3. New AirPods Cheaper Than Repair. This Is A Legit Apple Customer Support Message Exchange
4. Now That’s What I Call A Fast Customer Service
5. Either My Kids Have Infiltrated Logitech’s Support Site, Or There Is Something Very Wrong With Their Chat Software
6. My Bank’s Support Bot (Mandatory Before Being In Contact With A Real Human)
7. This Customer Service Chat
8. Trying To Report My Stolen Phone To My Provider. I Was Able To Resolve This With A Different Support
9. I Never Had A Rep Say This In Chat Before
10. My Skipthedishes Order Was Missing My Burgers. The Support Dude Left The Chat
11. I’m Supposedly Talking With A Free People “Agent”
Decided to use online chat to inquire about a Free People order. Over an hour later, I got nowhere.
12. Moviepass’s Customer Service Needs To Work On Their Definition Of “Shortly”
13. Broke Off One Keycap On My Brand New MacBook. This Is What Apple Support Had To Say. 479 Euro Is 505 Dollar. Insane Right? English Not First Language Sorry For Not Using Proper Punctuation
14. Vrbo Has Awesome Customer Support
15. Ticketmaster Chat Is The Only Way To Get Support. Waited All Day And No One Responded
16. Company Chatbot Seems To Be Broken
17. Network Solutions Live Chat Support Dings With A Message Every Few Minutes To Tell Me To Keep Waiting. Then After Like 20 Minutes It Says, “Do You Still Need Help?”
18. When You Can’t Give An Answer And Want To End The Live Chat
19. Customer Service Is Dead. I Hate The Fact You Cant Route To A Human Right Away
20. Xfinity Customer Service “Assisting” Customers After An Unauthorized Plan Switch And Huge Credit Card Charge. No Response From Agent In Over Two Hours
21. Amazon Rep Was Extra Saucy Today
22. Nonexistent Customer Service With A Defunct Phone Number To Call
23. Disney+ Chat Support Ended Up Being As Useful As I Thought It’d Be. They Stopped Responding So It Shut The Chat Down
24. Customer Service At Its Finest
25. Customer Service At Its Finest
26. What Is This Customer Service
27. My Experience With Binance Support, After Waiting One And A Half Hours In Queue
28. Playstation Online Chat Support Won’t Let You Use It Again, Even If Your Chat Crashed
29. Uber Driver Left Without Picking Me But Still Went To The Destination. Uber Support Wouldn’t Refund
Ordered an Uber. I saw the guy drive past my building once without stopping. Then he circled the block and stopped half a block away from my place, started the ride without me in the car and proceeded to drive all the way to the destination. Ubers app had 0 support options that described the issue, and I reported as a safety issue as soon as I could, but they still won’t refund me and I can’t get to anything other than canned answers.
30. Is This Common Practice For Customer Service Chat?
I ordered a candle and it arrived broken. I stupidly opened the package on my bed and the glass shards fell out everywhere. I cleaned it up, vacuumed, etc but unfortunately missed a piece and when I sat down on the bed to do the Customer Service chat, a piece scraped my bum and I was bleeding. So that didn’t help.
Anyway, I am not even mad about the broken candle. Stuff happens and the candle is being replaced. What really ticked me off was the customer service chat. I explained what happened and immediately the rep apologized and then TRIED TO SELL ME ANOTHER CANDLE. I understand this was probably part of his training. But dude… I’m bleeding out of my bum from one of your candles and before you even resolve the issue you wanna sell me more stuff? I was pretty disgusted. I ended up calling CS and filed a complaint but then ended up going down a rabbit hole because I guess they have a whole department I had to report to about my injury. Again, IDGAF, it’s a glass candle, sucks to have a cut on me, but that’s life.
The final guy I talked to was really nice. But damn. Has anyone else experienced this upsell when you’re just trying to return a faulty product?
31. Cancelling My Antivirus Subscription Be Like
32. Uber Eats Support Intentionally “Misunderstanding” An Issue And Closing The Chat When Called Out
33. Was In Customer Support Chat For 45 Minutes
Shopped a batch where my pay magically went down $4. I got every item, nothing replaced, nothing removed or added while I shopped. Curious where the $4 went I ask “Megamala” here what was up. I was told I must’ve imagined after $19 instead of $15 and that I was paid correctly. Don’t care about the $4, what sent me to the moon was his inability to transfer me to someone else, while taking 12-20 minutes to respond back to me. In spite, I sat there waiting but they left 10 minutes after “still waiting.” What do y’all think?
34. Disney Plus Customer Support. Thanks I Guess
35. Baffled By This Chat Interaction With Customer Service Yesterday
Yesterday I ordered a drink and it tasted very off. I asked them to remake it and it still tasted off. I asked for a refund and was told by store associates I needed to contact customer service. I started a chat session and explained my issue. Pretty standard interaction until they asked how I’d like my money back. After I replied with “original payment method” I was told that they would need to speak with my mother. What the hell? Is there ever a situation in which you’d need to speak with someone’s mother? I decided to end the chat and call customer service after that and the rep didn’t seem to care at all. Said it’s a little strange that they would ask for my mother and maybe I misunderstood them. Is this as weird as I think it is or am I missing something?