Mike
In the intricate dance of customer service, maintaining a delicate balance between professionalism and patience is a daily challenge. Now, imagine that this equilibrium is constantly under threat because your boss, the owner of the establishment, has a knack for being brusque, even with deserving customers.
It’s a scenario that many employees find themselves in, a situation where they must navigate the turbulent waters of customer interactions long after the owner has left the scene.
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